IBPS Recruitment 2026 - Customer Service Associate (Total 7,00,000 Posts)

Opening Overview

Institute of Banking Personnel Selection (IBPS) has released the CRP CSA-XVI notification for recruitment of Customer Service Associate (CSA) (Clerical Cadre) in participating Public Sector Banks for vacancies of 2027-28. Eligible candidates with Graduation can apply online from 01/08/2026 to 21/08/2026.

Post Details Table

Important Dates

Application Fee

Payment Mode: Online only (Debit Card / Credit Card / Internet Banking / IMPS / Wallet / UPI). Bank transaction charges, if any, will be borne by the candidate.

Age Limit

• Minimum Age: 20 Years
• Maximum Age: 28 Years
• Age Calculation Date: 01/08/2026
• Date of Birth Range: Born between 02/08/1998 and 01/08/2006 (both inclusive)

Age Relaxation (Upper Age Limit):

• SC / ST: 5 Years
• OBC (Non-Creamy Layer): 3 Years
• PwBD (as per RPwD Act 2016): 10 Years
• Ex-Servicemen / Disabled Ex-Servicemen: Actual service + 3 years (8 years for Disabled ESM of SC/ST) up to max age 50 years
• Widows / Divorced / Legally separated women (not remarried): Up to 35 years (Gen/EWS), 38 years (OBC), 40 years (SC/ST)

Vacancy Details

The notification provides indicative State/UT-wise and category-wise vacancies bank-wise in Annexure-I for the financial year 2027-28. Vacancies are dynamic and indicative and final allotment will be based on actual vacancies reported by participating banks.

Participating Banks:

• Bank of Baroda
• Bank of India
• Bank of Maharashtra
• Canara Bank
• Central Bank of India
• Indian Bank
• Indian Overseas Bank
• Punjab National Bank
• Punjab & Sind Bank
• UCO Bank
• Union Bank of India (vacancies marked as NR in annexure)

Important: Recruitment is State/UT-wise and candidates can apply for only one State/UT.

Eligibility / Qualification

Educational Qualification (as on 21/08/2026):

• Graduation in any discipline from a university recognized by Government of India or equivalent qualification recognized by Central Government.
• Candidate must have mark sheet/degree certificate and must enter percentage of marks in graduation while registering.

Computer Literacy:

• Operating and working knowledge of computer systems is mandatory.
• Candidate should have Certificate/Diploma/Degree in computer operations/language OR should have studied Computer/IT as a subject in High School/College/Institute.

Local Language Requirement:

• Candidate must be proficient in reading, writing, speaking and understanding the specified local language of the State/UT applied for.
• Candidates with 10th or above mark sheet/certificate showing the local language studied may be exempted from LLPT.

Nationality:

• Citizen of India / Subject of Nepal / Subject of Bhutan / Tibetan refugee (before 01/01/1962) / Person of Indian origin migrated from specified countries, subject to Government of India eligibility certificate where applicable.

Selection Process

1. Online Preliminary Examination
2. Online Main Examination
3. Local Language Proficiency Test (LLPT) (qualifying)
4. Document Verification / Joining Formalities by allotted bank
5. Provisional Allotment based on merit-cum-preference

Note: Final merit is based on marks obtained in Online Main Examination only.

Exam Pattern

Preliminary Examination (Objective)

Main Examination (Objective)

Negative Marking:

• 0.25 marks deducted for each wrong answer.
• No penalty for unanswered questions.

Salary / Pay Scale

Customer Service Associate (CSA) Pay Scale:

• Basic Pay: ₹24,050-1,340/3-28,070-1,650/3-33,020-2,000/4-41,020-2,340/7-57,400-4,400/1-61,800-2,680/1-64,480

In addition, CSA will be eligible for allowances and perquisites as per rules of the participating bank from time to time.